Effective Date: 6 May 2025
Tweed Blooms – tweedblooms.co.uk

At Tweed Blooms, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether online through our website (tweedblooms.co.uk), by phone, or in person.

1. Who We Are
Tweed Blooms is a florist based at:
22 High Street, Peebles, EH45 8SF
Email: info@tweedblooms.co.uk

We are the data controller for any personal information you provide.

2. What Information We Collect
We may collect and process the following types of personal data:

Contact details: name, delivery address, billing address, phone number, and email address.

Order details: information related to the products you purchase and any special instructions you provide.

Payment information: while we do not store full payment card details, transactions are processed securely via our payment provider.

Communication history: any correspondence you have with us by email or phone.

Website usage data: such as IP address, browser type, and browsing behaviour through cookies (see section 6).

3. How We Use Your Information
We use your personal information to:

Fulfil your orders and manage deliveries.

Contact you about your order (e.g., to confirm delivery details or handle issues).

Respond to enquiries or complaints.

Improve our website and customer service.

Send occasional marketing communications (only with your consent).

4. Legal Bases for Processing
We rely on the following legal grounds:

Contract: To process and deliver your order.

Consent: For sending marketing emails (which you can opt out of at any time).

Legitimate Interests: To improve our services and respond to customer enquiries.

Legal Obligation: To comply with financial and legal record-keeping requirements.

5. Sharing Your Data
We only share your data when necessary:

With trusted third parties involved in fulfilling your order (e.g., delivery partners).

With payment processors to handle transactions securely.

When legally required, such as with HMRC or regulators.

We never sell or rent your data to third parties.

6. Cookies and Website Analytics
Our website may use cookies to:

Enhance functionality and user experience.

Analyse website traffic and usage patterns.

You can manage cookie preferences via your browser settings. Some cookies may be essential for the site to function correctly.

7. How We Store Your Data
Your data is stored securely on password-protected systems with appropriate safeguards in place. We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal or tax obligations.

8. Your Rights
Under UK data protection law, you have rights including:

Access to the personal data we hold about you.

Correction of inaccurate or incomplete data.

Deletion of your data where applicable.

Objection to processing or withdrawal of consent.

Request data portability.

To exercise any of these rights, email us at info@tweedblooms.co.uk.

9. Data Transfers Outside the UK
We aim to keep your data within the UK. If we must transfer it outside the UK (e.g. for cloud services), we ensure adequate protection through standard contractual clauses or equivalent safeguards.

10. Changes to This Policy
We may update this policy from time to time. The most recent version will always be posted on our website. We recommend reviewing it periodically.

11. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact:
Email: info@tweedblooms.co.uk
Address: Tweed Blooms, 22 High Street, Peebles, EH45 8SF

If you're not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.